TobaccoFreeUtah.org

Retailer Education for Managers

Tips for Managers

As a manager, you have a responsibility to prevent underage youth from illegally purchasing or stealing tobacco from your retail outlet(s). Here are some suggestions for eliminating underage sales and theft of tobacco:

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Issue and post a store/company-wide directive alerting store managers and employees that your company will not sell tobacco to anyone under the age of 19.

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Review Utah’s tobacco laws during new/ongoing employee training.

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Develop a store-wide policy requiring managers and employees to request legitimate picture forms of identification.

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If customers complain about your policy, explain Utah law prohibits the sale of tobacco by anyone under age 19.

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Develop a procedure where the store manager is called to the registers to deal with unruly underage buyers.

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In stores where a manager is not always present develop a protocol for your employees to follow if underage buyers become unruly when a sale is refused. 

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Develop a policy that requires staff to encourage underage youth to leave the outlet's premises when they are using tobacco.

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Post a copy of pertinent tobacco laws in a conspicuous place.

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Post signs indicating your store doesn’t sell to underage youth.

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Stock tobacco in locked cabinets or overhead racks that are only accessible to clerks.

 

 

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Federal Tobacco Regulations