Retailer Education for Managers
Tips for Managers
As a manager, you have a responsibility to prevent underage youth from illegally purchasing or stealing tobacco from your retail outlet(s). Here are some suggestions for eliminating underage sales and theft of tobacco:
|Issue and post a store/company-wide directive alerting store managers and employees that your company will not sell tobacco to anyone under the age of 19.
|Review Utah’s tobacco laws during new/ongoing employee training.
|Develop a store-wide policy requiring managers and employees to request legitimate picture forms of identification.
|If customers complain about your policy, explain Utah law prohibits the sale of
tobacco by anyone under age 19.
|Develop a procedure where the store manager is called to the registers to deal with unruly underage buyers.
|In stores where a manager is not always present develop a protocol for your employees to follow if underage buyers become unruly when a sale is refused.
|Develop a policy that requires staff to encourage underage youth to leave the outlet's premises when they are using tobacco.
|Post a copy of pertinent tobacco laws in a conspicuous place.
|Post signs indicating your store doesn’t sell to underage youth.
|Stock tobacco in locked cabinets or overhead racks that are only accessible to clerks.|
- Utah Annual Report
- 2010 Utah Tobacco Facts
Utah Tobacco Laws